“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
Every support team faces the same challenge: too many tickets, not enough time. When customers... The post Ticket Deflection Metrics: How to Prove Your Community Saves Money appeared first on Higher Logic.
When Eric Stieg interviewed for a community role, he didn’t expect a question about KPIs... The post Why Engagement—Not Revenue—Is the Most Important KPI for Your Community with Eric Stieg appeared first on Higher Logic.
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Every day, community managers spot opportunities hiding in plain sight. A member’s pointed questions about... The post Your Community Is Bursting with Intent Signals—Here’s How AI Connects the Dots appeared first on Higher Logic.
Discuss or ask about anything that doesn't fall into another category, up to and including 1-800-GENERAL.
Here is where you can post ideas or experiment with idea types.
This is the place to let your creativity shine. Please share what you would like to see in this community's pages, discussions, and categories.
This category is a fun one. It can include memes, questions about famous Bobs (like Bob Marley or Bob Dole) or discussions about characters named Bob.
When there are two or more answers, and the member selects multiple answers, in what order do the answers appear?
Hi.
Update #5 - February 2 Update #4 - January 26 Update #3 - January 25 Update #2 - January 25 Update #1 for BobRoss testing. Testing to see if I get an email if the original post of a thread I follow is updated.
How about we all get to take our dogs to our home offices?
Hi everyone! So, I somehow ended up at this Weird Community, and don't know how it happened. The problem is that now want to go home, and nothing I have tried has worked. I miss my family, and while I have enjoyed my visit, don't want to stay forever. Could I get some help with figuring out the steps I need to take to get…
Toby Keith anyone? This is the place to tell us all about yourself and what makes you tick. Here are some talking points to get you started. Feel free to use as many or as few of these as you like. If you have something else to say, go for it! Are you an early bird or night owl? You have to sing karaoke. What song do you…
This will take you to all the discussions in this community
What happens when a moderator reports a discussion or question as spam?
Show me, don't tell me.
I think I messed up an answer to a customer. Checking.
It could be a fictional character, a pet, Bob Ross, or your uncle. For a really deep dive, tell us why!
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“Use this space to add a Customer Spotlight by telling the customer's story using their unique language, share what problems they experienced, and how they conquered it by using your product(s).”
Cupcake ipsum dolor sit amet. Chocolate cheesecake: I love candy cane muffins. Chocolate muffin carrot cake Danish lollipop donut. Candy pudding muffin jelly beans Danish biscuit lollipop halvah gummi bears. Sweet roll tart dessert wafer tart sweet marzipan caramels. Liquorice chocolate cake I love shortbread sugar plum…
